A publication for Credit and Finance Professionals
Featured Articles
The other side of outsourcing; A Different View
This past year many companies continued to trim operating costs, forcing credit executives to reduce personnel count. This reduction in staff has for many, had the counter-effect of a reduced collection capability. One popular solution has been to seek outsourced call services, for the early dollars (0 to 60 day aged) and the small balance accounts. This reportedly works fairly well as long as disputes are not widespread (or overly detailed) in the account population. If however the account base is populated with a high percentage of disputes or uncollectible customers, hidden costs/expense can easily threaten the original expectation.
Like most of the workforce in the
electronics industry, credit and
collections professionals are increasingly
being forced by corporate higher
ups to do more with less. Unfortunately,
one of the end results is a decreased
emphasis on placing delinquent accounts
for collection in a timely basis.
Credit managers are also feeling more
pressure to work accounts internally for
lengthier periods of time...
Tell us what your 3 major challenges are in order of importance.
CCC-Creditwise is conducting an online survey to better serve you.
click here to Complete Survey >>> Why should a creditor use a Collection agency when handling legal collections, instead of going directly to a law firm?
by Thomas W. Hamilton
Collection agencies have a unique ability to service legal collections because of their expertise in the field, the volume of legal matters that they handle, and the resources they have available.
