A publication for Credit and Finance Professionals
The other side of outsourcing; A Different View
By: Robert Lenardson, President CCC-LA
This past year many companies continued to trim operating costs, forcing credit executives to reduce personnel count. This reduction in staff has for many, had the counter-effect of a reduced collection capability. One popular solution has been to seek outsourced call services, for the early dollars (0 to 60 day aged) and the small balance accounts. This reportedly works fairly well as long as disputes are not widespread (or overly detailed) in the account population. If however the account base is populated with a high percentage of disputes or uncollectible customers, hidden costs/expense can easily threaten the original expectation.
Many large companies, over the past several years have had to revamp their internal policies due to key legislation enacted in July of 2002: the Sarbanes Oxley Act (SOX). This legislation has become especially important for credit departments.
Need a collector, but haven't found the right person?CCC can immediately assist your outbound calling need with qualified, experienced collectors.
How long do you need us?CCC can meet any length of project parameters.
Low Cost? Service costs customized for value and savings to meet any budget.
Maximize contacts. Increased daily outbound customer contacts by as much as ten fold! Contact activity that really drives dollars in!
Full Accountability! Daily, weekly, and monthly progress/status reporting are at your fingertips. Service can engage all mediums of communication.
Immediate Impact. You can start seeing the benefits of turning delinquent accounts into cash flow today. Don't delay! Call us and see how our service can increase you're A/R profitability.
Bottom Line - Benefits Our average call volume (per person) each day is - 100 vs. Industry average - 29
